Returns Policy

Returns Overview

Thank you for shopping with IntrovertedAlpha™.

We want you to be confident in every purchase you make with us. Please take a moment to review our Returns Policy before placing an order.

To maintain the quality and integrity of our products, we do not accept returns, exchanges, or refunds for change of mind, buyer’s remorse, or incorrect size selection.

If your order arrives damaged, defective, misprinted, or incorrect, we will work with you to resolve the issue as quickly as possible.

Please review all product descriptions, sizing information, and shipping details carefully before completing your purchase.

Damaged, defective, or Incorrect Items

If you receive an item that is:

  • Damaged during transit

  • Defective

  • Misprinted

  • Incorrect compared to your order

please contact us within 30 days of receiving your order.

To help us investigate and resolve the issue, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

Once reviewed, we will determine the appropriate resolution, which may include a replacement or refund where applicable.

Returns & Exchanges

Due to the nature of our products, we do not accept returns or exchanges for:

  • Change of mind

  • Buyer’s remorse

  • Incorrect size ordered by the customer

  • Incorrect colour selected by the customer

  • Accidental purchases

We strongly encourage customers to review all sizing information carefully before placing an order, as refunds or exchanges cannot be provided for incorrect size selections.

Lost Packages

If your package appears to be lost during transit, please contact us as soon as possible.

Claims relating to lost shipments must be submitted within 30 days of the estimated delivery date.

We will investigate the matter and work toward an appropriate resolution where possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

IntrovertedAlpha™ is not responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or inaccurate shipping information supplied by the customer.

If you notice an error in your shipping details after placing an order, please contact us immediately. While we will do our best to assist, we cannot guarantee that changes can be made once an order has entered processing.

Unclaimed Deliveries

If a shipment is returned because it was unclaimed by the customer, additional shipping charges may apply before the order can be resent.

Refunds will not be issued for shipments that are returned due to failure to collect or accept delivery.

Order Support

If you have questions regarding an existing order, please contact:

orders@introvertedalpha.net

To help us assist you as quickly as possible, please include your order number in your email.

Alternatively, you may use the Contact Us form available on our website. If using the contact form, please include your order number within your message.

Need Help?

For general enquiries, partnership opportunities, media enquiries, or questions about IntrovertedAlpha™, please contact:

info@introvertedalpha.net

You may also use the Contact Us form available on our website.

Thank you for supporting IntrovertedAlpha™.

Empowering the Quiet Kings™